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This Privacy Policy was last modified on March 15, 2024.
Locare360 protects and connects your elderly loved ones, making your life easier and less stressful. We take your privacy as seriously as you do and are committed to protecting it.
This Privacy Policy explains our practices regarding the collection, use, disclosure, transfer, storage, and protection of personal information collected through our products and services, as well as your choices regarding this information.
When you review our policy, please remember that it applies to the Locare360.com website, mobile applications (Locare360), Help Center, and other related services we offer (“Services”). It also applies to Locare360 physical devices (such as the Locare360 elderly tracker and partner products using Locare360 technology) and other products like tags (“Products”).
Before accessing or using our Products and/or Services, please ensure that you have read this policy and understand how we collect, store, use, and disclose your personal information.
I. Information We Collect
A. Information You Give Us Directly
When you use our products or services, we may collect information that you provide directly to us. This includes personal details such as your name, email address, phone number, and payment information when you purchase a Locare360 GPS tracker.
B. Information We Collect when You Use or Interact with our Products and Services
We collect information about your interactions with our products and services, such as your location data from the GPS tracker, usage data from the mobile app, and any communications you have with our support team.
C. Information Provided to Us by Third Parties
We may receive information about you from third parties, including business partners and service providers who assist us in providing our services to you.
II. How We Collect Information
A. Cookies and Similar Technologies
We use cookies and similar technologies to track your activity on our website and mobile application to provide a personalized experience and to analyze the effectiveness of our services.
B. Analytics and Advertising Technologies
We use analytics tools and advertising technologies to understand how you interact with our products and to deliver relevant advertisements to you.
III. How We Use Your Information
A. Administrative Purposes
We use your information for administrative purposes, such as processing your orders, managing your account, and providing customer support.
B. Marketing Locare360 Products and Services
We may use your information to market our products and services to you, including sending you promotional emails and advertisements.
C. Research and Development
Your information helps us improve our products and services through research and development.
D. Connecting with Social Media
We may use your information to connect with you on social media platforms and to facilitate sharing of information.
E. Information Collected Automatically Through the use of Tracking Technology
We automatically collect information through tracking technologies to monitor the performance and usage of
our services, ensuring a seamless and efficient user experience.
IV. Information We Disclose to Third Parties
A. Disclosing to Others in Your Locare360 Circles, or Friends
We may share your location and other relevant information with individuals in your designated Locare360 circles or with friends you choose to share this information with.
B. Information Posted to our Blogs, Community Forums, or Other Public Websites
Any information you post to public areas of our services, such as blogs or forums, may be visible to other users and the public. Be cautious about sharing personal information in these spaces.
C. Service Providers, Business Partners, and Advisors
We may share your information with service providers, business partners, and advisors who assist us in operating, providing, and improving our services. These third parties are obligated to protect your information and use it only for the purposes we specify.
D. Purchasers and Other Third Parties in Connection with a Business Transaction
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
E. Law Enforcement, Regulators, and Other Parties for Legal Reasons
We may disclose your information to law enforcement agencies, regulators, and other parties if required to do so by law or if we believe that such disclosure is necessary to comply with legal processes, protect our rights, or ensure the safety of others.
F. De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information is used for various purposes, including research, analysis, and improving our services.
V. Your Choices About Your Information
A. Modifying, Correcting, Reviewing, and Deleting Your Information
You have the right to access, modify, correct, review, and delete your personal information that we hold. You can manage your information through your account settings or by contacting our customer support team.
B. Communications from Locare360
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by adjusting your account settings.
C. Location and Movement Data Collection and Sharing in the Locare360 App
You can control the collection and sharing of location and movement data through the settings in the Locare360 app. This includes adjusting permissions and preferences for location tracking.
D. Web-Based Personal Information Sales
If you are a resident of certain states, you have the right to opt-out of the sale of your personal information. You can exercise this right through our website or by contacting us directly.
VI. Our Policy Towards Children
A. Setting up a Child Account
Parents or guardians can set up accounts for their children. We take special care to protect the privacy of children and comply with applicable laws regarding children’s privacy.
B. Personal Information we Collect about Children
We collect limited personal information about children, such as their name, age, and location data, to provide our services. This information is obtained with parental consent.
C. Information Sharing about Children
We only share information about children with trusted service providers and partners who assist us in delivering our services. We do not sell children’s personal information.
D. Contact Us Regarding your Child’s Account or Information
If you have questions or concerns about your child’s account or the information we collect, please contact us. We are committed to addressing your concerns and protecting your child’s privacy.
VII. How We Protect Your Information
A. Security
We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. This includes encryption, access controls, and regular security assessments.
B. Accuracy and Confidentiality of Your Email Address and Password
You are responsible for maintaining the accuracy and confidentiality of your email address and password. Do not share your password with others, and notify us immediately if you suspect any unauthorized use of your account.
C. Jiobit Device Security
For users of the Jiobit device, we employ specific security measures to ensure the safety and integrity of the data collected by the device.
D. Fraud Prevention
We use your information to detect and prevent fraud and other malicious activities. This helps ensure the security and integrity of our services.
E. Onward Transfer
When transferring your data to third parties, we ensure that appropriate safeguards are in place to protect your information.
F. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
VIII. Additional State, Country, and Region-Specific Privacy Terms
A. California Consumer Privacy Act (CCPA) and California Consumer Rights Act (CPRA)
If you are a California resident, you have specific rights under the CCPA and CPRA, including the right to know about the personal information we collect, the right to request deletion, and the right to opt-out of the sale of your personal information. You can exercise these rights by contacting us or using the tools provided on our website.
B. Legal Basis for Processing
For users in the European Economic Area (EEA), we process your personal data under the following legal bases: your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests.
C. California’s “Shine the Light” Law
California law permits residents to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us using the details provided in the “Contact Us” section.
D. Your Nevada Privacy Rights
Nevada residents have the right to opt-out of the sale of certain personal information. If you wish to exercise this right, please contact us through the methods outlined in this policy.
E. Australian Members
If you are an Australian resident, you have certain rights under the Australian Privacy Principles (APPs). You can request access to your personal information, corrections, and lodge privacy complaints. For more information, please contact us.
F. International Transfer
We may transfer your personal information to countries outside of your jurisdiction, including to the United States, where we are headquartered. We ensure that appropriate safeguards are in place to protect your information during such transfers.
G. Data Privacy Framework
We comply with relevant frameworks, such as the EU-U.S. and Swiss-U.S. Data Privacy Framework, to ensure the protection of personal data transferred from the EEA and Switzerland to the United States.
IX. Links to Other Websites and Services
Our website and services may contain links to other websites and services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies to understand how they collect, use, and share your information.
X. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
XI. Contact Us if You Have Questions or Concerns
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@locare360.com
Phone: +86 13244751014
Address: Room 23G, Hantingxuan, Peace Square, G4V7+JMW, Jiefang Rd, Luohu District, Shenzhen, Guangdong Province, China, 518010
A. Authorized Agents
If you are using an authorized agent to exercise any of your privacy rights, please provide written authorization or other evidence of the agent’s authority to act on your behalf.
B. Right to Contact a Data Protection Authority
If you are in the EEA, you have the right to lodge a complaint with a data protection authority regarding our handling of your personal data. Contact details for data protection authorities in the EEA are available here.
XII. Previous Policy
For your reference, you can access our previous Privacy Policy here.